Niva Bupa Health Insurance reported a strong performance for FY2026, achieving a 27.4% year-on-year growth in Gross Written Premium to reach ₹9,432.9 crore. Profit After Tax rose significantly to ₹366 crore, compared to ₹203 crore in the previous year. The company saw an expansion in its retail health market share to 10.1%, supported by a 30% FY24-26 CAGR and continued improvements in operational efficiency and service excellence.
Financial Highlights
Niva Bupa demonstrated robust financial momentum throughout the fiscal year ending March 31, 2026. The company achieved a Profit After Tax of ₹366.1 crore, reflecting strong profit accretion. The Combined Insurance Service Ratio (CISR) improved to 101.4% in FY2026 from 103.0% in the prior year, marking a 158 bps improvement over the last three years. The company’s assets under management also saw significant growth, reaching ₹9,669.7 crore by the end of the fiscal year.
Retail Health Business Expansion
The retail health segment remained a primary growth driver, with Retail Health GWP growing by 35.0% to reach ₹6,581.5 crore. The company has successfully captured a 10.1% retail health market share. This growth is underpinned by a strategy focused on granular expansion, a diversified multi-channel distribution network, and the introduction of innovative, customer-centric products such as ReAssure 2.0 and 3.0.
Strategic Focus and Digital Transformation
Niva Bupa continues to prioritize a technology and analytics-driven business model. Digital adoption remains high, with 100% of new policies applied digitally and 96.5% of payments processed through digital channels in FY2026. Furthermore, the company has heavily invested in artificial intelligence across its value chain—spanning marketing, customer service, claims management, and investments—to drive operational efficiencies and improve the customer experience.
Customer Excellence and Talent Management
Commitment to service is reflected in the company’s Weighted Episodal NPS, which reached 60 in FY2026, a 5-point improvement over the previous year. The organization’s focus on its ‘people first’ culture has been recognized with multiple awards, including being named among India’s Top 25 Best Workplaces in BFSI for 2026. These initiatives underscore the company’s long-term objective of becoming the health partner of choice for customers across India.
Source: BSE
