Wipro will modernize Odido Netherlands’ IT landscape using AI. This multi-year engagement leverages Wipro’s AI platforms to enhance customer experience and drive efficiency. Wipro will implement solutions for automation and self-service, improving reliability and reducing costs for Odido. The goal is to create a more human-centric technology experience with sustainable innovation and scalability. The deal was mentioned in Wipro Limited’s financial results announcement press release, dated October 16, 2025.
Strategic IT Modernization
Wipro Limited will transform Odido Netherlands B.V.’s IT landscape to enhance customer experience. This multi-year engagement will modernize Odido’s digital and enterprise technology, driving IT simplification and automation. The implementation includes a self-funding model reinvesting savings into new digital initiatives. The deal was mentioned in Wipro Limited’s financial results announcement press release, dated October 16, 2025, for the quarter-ended September 30, 2025.
AI-Powered Transformation
Wipro’s AI delivery platforms, WEGA and WINGS, will enable Odido to build and manage a dynamic ecosystem of agent-driven services. This enhances service reliability, IT operations, and incident resolution rates. The transformation leverages Wipro Intelligence™ for AI-powered solutions.
Enhanced Customer Experience
Wipro’s conversational AI chat solution will enhance Odido’s technology ecosystem. This offers contextualized, multilingual self-service capabilities, increasing responsiveness and resilience. Wipro’s experience-led studio model, powered by Designit, integrates design with development to align user and business needs, accelerating time to market and ensuring high-quality digital experiences.
Leadership Perspective
Robert Purdy, Chief IT Officer at Odido Netherlands, stated that their collaboration with Wipro supports their goal to make technology more human and improve the customer experience. Graziella Neuvéglise, Managing Director, Western Europe, Wipro Limited, highlighted the strategic value delivered through intelligent operations and a future-ready IT strategy, shaping the roadmap and aligning technology with business goals.
Source: BSE