IndiGo has acknowledged significant disruptions to its operations over the past two days and sincerely apologizes for the inconvenience caused. A combination of factors including technology glitches, weather conditions, and updated crew rostering rules led to the disruption. The airline has initiated measures to restore stability, with operations expected to normalize within 48 hours. Affected customers are offered alternate travel arrangements or refunds.
Operational Challenges
IndiGo experienced significant operational disruptions across its network in the past two days. The airline attributes these disruptions to unforeseen operational challenges, including minor technology glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system, and the implementation of updated crew rostering rules.
Corrective Measures
To address the disruptions, IndiGo has implemented calibrated adjustments to its schedules. These measures are expected to remain in place for the next 48 hours, allowing the airline to normalize operations and improve punctuality. The airline is working to minimize customer discomfort and stabilize operations as quickly as possible.
Customer Support
IndiGo is offering affected customers alternate travel arrangements to reach their destinations or providing refunds, as applicable. Customers are encouraged to check the latest flight status on the IndiGo website before heading to the airport. The airline remains committed to minimizing disruption and supporting its customers during this period.
About IndiGo
IndiGo operates around 2300+ daily flights, connecting 90+ domestic and 45+ international destinations with a fleet of 400+ aircraft. In FY25, the airline welcomed over 118 million customers.
Source: BSE