Indian Overseas Bank has submitted its Business Responsibility and Sustainability Report (BRSR) for the Financial Year 2025-26. This report highlights the Bank’s commitment to responsible banking, ethical governance, environmental stewardship, and inclusive development. It details initiatives and performance across ESG parameters, aligning with national and global priorities for sustainable growth.
BRSR Submission for FY 2025-26
Indian Overseas Bank (IOB) has officially submitted its Business Responsibility and Sustainability Report (BRSR) for the Financial Year ended March 31, 2026. This comprehensive report underscores the Bank’s dedication to responsible business practices, sustainable growth, ethical governance, environmental responsibility, and inclusive development, all integral to its long-term strategy.
Key Commitments and Initiatives
The report details IOB’s alignment with the nation’s development priorities and societal needs. Built on pillars of trust and integrity, the Bank continues to support economic growth and financial inclusion. IOB is committed to strengthening its ESG framework in response to evolving global financial ecosystems, emphasizing climate action, digital transformation, and stakeholder expectations.
During FY 2025-26, the Bank focused on enhancing governance, customer-centric services, operational efficiency, sustainable finance, employee development, and digital transformation. Key digital initiatives include improved internet and mobile banking services, online onboarding, and process automation. Environmentally responsible practices were advanced through Green PIN adoption, eco-friendly debit cards, reduced ATM receipts, and investments in energy efficiency measures and green infrastructure across branches.
Environmental Stewardship
IOB’s commitment to environmental sustainability is evident in its energy efficiency measures, including LED lighting and energy-efficient systems in its branches. The Bank also promoted green infrastructure by achieving LEED certification for 7 premises and adopted renewable energy through rooftop solar installations and Renewable Energy Certificates (I-RECs).
The Bank also actively integrated climate-related considerations into its risk management framework, initiating sectoral exposure assessments and financed emissions measurement. Sustainable finance and green deposit initiatives continued to support environmentally responsible projects.
Employee Well-being and Inclusive Growth
The report also outlines the Bank’s focus on employee well-being, including health insurance, accident insurance, maternity benefits, and paternity benefits, with significant coverage percentages reported. IOB also promotes inclusive growth and equitable development through various initiatives and CSR projects, supporting communities and vulnerable groups.
Consumer Engagement
A robust and customer-centric grievance redressal framework is in place to handle consumer complaints and feedback efficiently. The Bank utilizes multiple channels for customer interaction and complaint submission, supported by advanced CRM features and a clear escalation matrix. IOB has achieved a high grievance resolution rate of 98.89% for FY 2025-26, reflecting its commitment to customer satisfaction and trust.
Assurance
The BRSR Core of the report has undergone independent reasonable assurance by M/s FAP Solutions Private Ltd. The assurance covered key performance indicators (KPIs) related to ESG attributes, confirming their preparation in accordance with the specified SEBI Circular requirements.
Source: BSE
