HCLTech has expanded its collaboration with Google Cloud and ServiceNow to launch AI agents for enterprise adoption powered by Google’s Gemini Enterprise. This partnership aims to integrate advanced AI capabilities with enterprise workflows, enabling businesses to scale AI adoption for real-world impact. The initiative focuses on delivering faster decision-making, improved efficiency, and enhanced customer experience across various industries, leveraging ServiceNow’s workflow platform and HCLTech’s implementation expertise.
Strategic Alliance for AI Advancement
HCLTech, a global technology leader, has announced an expansion of its collaboration with Google Cloud and ServiceNow. This strategic alliance is set to deliver AI agent solutions for enterprise adoption, leveraging the power of Google’s Gemini Enterprise platform. The initiative focuses on integrating advanced AI capabilities with enterprise workflows to drive real-world adoption of agentic AI across various industries.
Key Offerings and Benefits
This partnership brings together advanced ServiceNow AI capabilities, enterprise workflow orchestration, and industry expertise to enable organizations to deploy and scale AI effectively. HCLTech will introduce enterprise AI solutions on Gemini Enterprise, combining Gemini’s advanced AI with ServiceNow’s workflow platform, anchored in the ServiceNow’s Blueprint for Agentic Business. Key solutions include a next-generation Factory Shop Floor Assistant for real-time operational intelligence in manufacturing environments, aimed at faster decision-making and improved efficiency.
The collaboration also focuses on two high-impact domains: Field Services, where Gemini Live, integrated with ServiceNow Field Service Management, provides real-time visual and audio intelligence for faster issue resolution, and Customer Experience, to ensure customer intent is preserved across channels. HCLTech will also utilize ServiceNow’s AI Control Tower for enhanced visibility and governance of AI agents within Gemini Enterprise.
Industry Endorsements and Vision
Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud, highlighted the integration required for agentic AI, stating, “Our partnership with HCLTech and ServiceNow combines the foundational power of Gemini Enterprise with industry-leading workflow and operational expertise, giving customers the tools they need to safely scale AI and accelerate innovation across their entire organization.”
Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow, emphasized the future of enterprise AI, “The future of enterprise AI lies in orchestrating intelligent agents across the business as a connected system of action. By bringing together ServiceNow’s AI-native platform, HCLTech’s implementation expertise, and Google Cloud’s Gemini Enterprise capabilities, we are helping organizations build the foundation for an agentic enterprise.”
Vijay Guntur, Chief Technology Officer and Head of Ecosystems at HCLTech, added, “Our collaboration with Google Cloud and ServiceNow reflects this evolution—integrating advanced AI, enterprise workflows, and ecosystem scale to help clients move beyond pilots to sustained, enterprise-wide impact.”
Future Outlook and Showcases
This expanded collaboration underscores HCLTech’s commitment to enabling enterprises to transition from experimentation to scaled deployment of agentic AI. Solutions are designed to deliver measurable impact across industries. HCLTech will showcase these advancements at the Sydney Google Cloud Summit 2026 and the Sydney ServiceNow World Forum, where enterprise leaders can explore how cloud, AI, and ecosystem collaboration can accelerate business transformation.
Source: BSE
