Firstsource Solutions has been recognized as a Global Leader in Generative AI Services by ISG Provider Lens® 2025. The company secured Leader positions in both Strategy & Consulting and Development & Deployment Services quadrants for midsize companies. This recognition reflects Firstsource’s ability to deliver scalable, responsible, and production-grade GenAI solutions, assisting enterprises in innovating and growing within the evolving AI landscape.
Generative AI Leader
Firstsource Solutions Limited has been named a Leader in Generative AI Services by the ISG Provider Lens® 2025 Generative AI Services Study. The company demonstrated leadership in Strategy & Consulting Services and Development & Deployment Services.
Integrated AI Approach
ISG’s report emphasizes the increasing need for secure and reliable GenAI platforms. Firstsource is noted for its comprehensive approach that combines industry experience, AI innovation, and enterprise-level orchestration, enabling businesses to transition from pilot projects to widespread implementation. Modular GenAI platforms, including its Health Tech platform and AI Coach, help clients to co-design and rapidly expand GenAI use cases, particularly in regulated sectors.
Expert Insight
Hasit Trivedi, Chief Digital & AI Officer at Firstsource, stated that this recognition highlights the company’s efforts to make GenAI practical, responsible, and scalable. He also mentioned the differentiated Agentic AI approach and its emphasis on redefining the future of work. Gowtham Kumar Sampath, Assistant Director and Principal Analyst at ISG, added that Firstsource’s leadership in verticalized GenAI consulting, internal solution maturity, and outcome-driven frameworks enable clients to adopt agentic systems and deliver measurable operational impact.
Future Outlook
This acknowledgment underscores Firstsource’s progress towards an AI-native operating model, integrating GenAI, governance, and domain expertise to create adaptive solutions. The recognition was announced on December 4, 2025.
Source: BSE
