Crompton Greaves Consumer Electricals Limited has been directed by the District Consumer Disputes Redressal Commission, Hyderabad II, to refund approximately ₹21,999 for a defective kitchen chimney, along with accrued interest. Additionally, the company is ordered to pay ₹5,000 for mental agony and ₹5,000 as litigation costs. Another order involves a refund of ₹14,886 for a gas stove, plus interest and compensation.
Consumer Forum Directs Refunds and Compensation
Crompton Greaves Consumer Electricals Limited has received orders from the District Consumer Disputes Redressal Commission, Hyderabad II, concerning product defects. One order mandates a refund of ₹14,886 plus interest for a faulty Super Slim Glass Automatic Gas Stove. The company must also pay ₹5,000 as compensation for hardship and inconvenience, and an additional ₹3,000 towards litigation costs. The company has the liberty to repossess the defective gas stove.
Kitchen Chimney Defect Order
In a separate directive, the same consumer forum has ordered Crompton Greaves to refund ₹21,999 for a defective Quiet Pro plus 90cm inclined Kitchen Chimney. This refund is to be made with interest accrued at 12% per annum from February 19, 2025, the date the chimney was installed. The company is also liable to pay ₹5,000 for mental agony and physical trauma, and another ₹5,000 as costs for the litigation. The company also has the option to repossess the defective chimney.
Financial Impact of Orders
The total financial impact from these two orders is quantifiable. For the gas stove, the refund and compensation amount to ₹22,886. For the kitchen chimney, the total amount ordered to be paid is ₹31,999. These orders represent a direct cost to the company and highlight issues with product quality that have led to consumer complaints and subsequent financial liabilities.
Source: BSE
