Coforge has won the 2025 ISG Star of Excellence™ Award for ITO, recognizing its consistently high standards of customer service. The award, based on feedback from enterprise clients, acknowledges Coforge’s excellence in the IT Operations category. John Speight, Executive Director at Coforge, expressed honour in receiving this recognition, emphasizing the commitment to customer experience and innovation.
Recognition for Excellence in ITO
Coforge Limited (NSE: COFORGE) has been awarded the 2025 ISG Star of Excellence™ Award, a prestigious recognition in the technology and business service provider industry. The award acknowledges the company’s commitment to demonstrating the highest standards of customer service excellence consistently.
Award Details and Ceremony
The company received the award during the ISG Sourcing Industry Awards Gala Dinner on November 19, 2025, in London. Information Services Group (ISG) hosted the 19th annual ISG Sourcing Industry Conference – EMEA, where the award was presented.
Key Dimensions of Excellence
The ISG Star of Excellence™ Awards program assesses providers based on Customer Experience (CX) research, evaluating them across six dimensions, including: Collaboration and Transparency; Execution and Delivery; Innovation and Thought Leadership; Governance and Compliance; People and Cultural Fit; and Business Continuity and Flexibility.
Executive Perspective
John Speight, Executive Director at Coforge, stated that the recognition reflects the company’s commitment to excellence in customer experience, a focus on execution, and the ability to drive innovation. The overall CX score was 90, which coupled with ratings in adjacent technologies, demonstrates Coforge’s capability to operate at scale.
Evaluation and Scope
ISG analyzed and evaluated more than 240 service providers to select the winners. Feedback was gathered from enterprise clients with roles in IT, operations, lines of business, procurement, vendor management, and more across the Americas, EMEA, and Asia Pacific regions.
Service Provider Recognition
Three service providers were recognized as CX Champions. Additional Excellence winners were named in key categories, including ITO services, BPO services, industry-specific services, and emerging technology providers.
Source: BSE
