Bharti Airtel has received an order from the Telecom Regulatory Authority of India (TRAI) imposing a financial disincentive of INR 37,12,000. This penalty is related to the redressal of customer complaints not being in line with the Customer Preference Regulations for the quarter ended September 2024. The company stated it does not agree with the order and intends to take appropriate action for rectification or reversal.
Regulatory Penalty Issued to Bharti Airtel
Bharti Airtel Limited has announced receiving an order from the Telecom Regulatory Authority of India (TRAI). The order mandates a financial disincentive amounting to INR 37,12,000 (Rupees Thirty Seven Lakh Twelve Thousand only). This penalty pertains to the company’s performance in addressing customer complaints, specifically those that were not resolved in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018.
Details of the Order
The communication detailing this penalty was received on June 09, 2026, at IST 1242 Hrs. The reasons cited for the disincentive relate to the handling of customer complaints for the quarter that concluded in September 2024. The company has formally stated that it disagrees with the TRAI’s order and is evaluating the necessary steps to challenge or rectify the situation.
Financial Impact and Company Response
The financial impact stemming from this order is quantified to the extent of the levied disincentive. Bharti Airtel has indicated that it will pursue appropriate actions aimed at the rectification or reversal of this order. Further details regarding the specific nature of the non-compliant complaint redressals are not elaborated in the provided disclosure.
Source: BSE
