Karnataka Bank has launched its new comprehensive digital platform, “KBL Finsurance”, designed to streamline the creation, tracking, and monitoring of insurance business leads across its branch network. This initiative is part of the bank’s digital transformation journey and aims to enhance bancassurance operations and customer experience by leveraging technology for real-time capabilities and improved service efficiency.
Karnataka Bank Unveils “KBL Finsurance” Digital Platform
Karnataka Bank has announced the launch of “KBL Finsurance”, a new digital platform aimed at revolutionizing its insurance business. This comprehensive portal is designed to streamline the entire process of creating, tracking, and monitoring insurance business leads throughout the bank’s extensive branch network. The launch marks a significant milestone in the bank’s ongoing digital transformation journey.
Empowering Bancassurance Operations
The “KBL Finsurance” platform is powered by SprintMoney, a fintech company providing a suite of digital solutions. It includes components such as SprintCRM for customer relationship management, a Digital Wealth Suite, and a Digital Insurance Suite that enables end-to-end digitization of insurance distribution. The portal will equip branch personnel with real-time capabilities to generate and track insurance leads, monitor policy status, and access business management information system (MIS) reports.
Enhanced Customer Experience and Efficiency
Sri Raghavendra S Bhat, MD & CEO of Karnataka Bank, stated that the launch of “KBL Finsurance” is another significant step towards delivering a superior customer experience. By leveraging technology, the bank aims to streamline its bancassurance operations, providing branches with real-time capabilities and enhancing service efficiency. This initiative is expected to strengthen the bank’s insurance business and deepen customer engagement.
Mr. Amit Kumar, Founder & CEO of SprintMoney, highlighted the platform’s role in simplifying insurance solutions through intelligent workflows and integrations, ultimately enhancing customer experience and operational efficiency for partner banks.
Sri Raghuram H S, General Manager, Branch Banking & IT, Karnataka Bank, added that the platform simplifies the entire insurance business lifecycle, from lead generation to policy tracking, through automation and real-time insights. This will enhance productivity, improve monitoring, and empower branches to deliver a seamless customer experience while driving sustainable growth in the bancassurance business.
Source: BSE
