Coforge has successfully rolled out ServiceNow’s AI-powered HR Service Delivery (HRSD) platform globally, enhancing the employee experience for its 35,000+ workforce. This adoption marks a key milestone in Coforge’s enterprise-wide digital transformation journey. The platform unifies critical processes like onboarding, learning, and performance management using GenAI, standardized workflows, and AI agents to drive efficiency and personalization across geographies.
Coforge Modernizes Global HR Operations
Coforge Limited announced on March 24, 2026, the successful global rollout of the ServiceNow AI-powered HR Service Delivery (HRSD) platform. This initiative modernizes and enhances the employee experience for Coforge’s 35,000+ global workforce, signaling a major step forward in the company’s enterprise-wide digital transformation driven by Artificial Intelligence.
AI-Enabled Transformation of HR Services
The newly adopted GenAI-enabled HRSD platform fundamentally changes how HR services are delivered by leveraging intelligent automation, intuitive self-service, and AI-driven insights. Key HR processes unified under this new system include onboarding, background verification, learning, and performance management, all integrated through standardized workflows.
Coforge extended the platform’s capabilities by building custom AI agents that facilitate predictive onboarding, personalized learning journeys, automated goal-setting, and real-time performance analytics. This is designed to deliver faster turnaround times, ensure stronger compliance, and significantly improve operational efficiency across all geographies.
Strategic Importance and Scalability
This internal transformation is intended to directly support Coforge’s high-growth trajectory. The ServiceNow HRSD platform provides a scalable, AI-first foundation, enabling HR teams to maintain execution rigor while focusing on high-value initiatives as the organization expands across industries and regions.
Quotes from company leaders highlighted the strategic alignment: Ashish Kumar, SVP-Cloud Business at Coforge, noted that ServiceNow is now used internally to run and scale the enterprise. Adrian Johnston, President APAC Sales at ServiceNow, stated that Coforge is setting a new benchmark for fast-growing enterprises using AI to create a modern, connected employee experience built for global scale.
Partner and Platform Context
As an Elite ServiceNow Partner, Coforge viewed the HRSD platform as the strategic choice for building its new global HR system. The implementation enhances global consistency, reduces reliance on manual processes, and accelerates service timelines across HR, IT, Workplace Services, and Legal functions, offering employees timely, unified support.
Source: BSE
