Vodafone Idea faces a ₹8,00,000 financial disincentive from the Telecom Regulatory Authority of India (TRAI) due to not meeting the benchmark for Quality of Service parameters in multiple service areas. The failure occurred in May 2025. The company is currently reviewing the order and evaluating the necessary subsequent actions.
Financial Disincentive from TRAI
Vodafone Idea has received an order from the Telecom Regulatory Authority of India (TRAI) imposing a financial disincentive of ₹8,00,000. This penalty arises from the company’s failure to meet specific quality of service benchmarks as mandated by TRAI’s regulations.
Reasons for the Disincentive
The disincentive was levied because Vodafone Idea did not meet the required Quality of Service parameters across different service areas during May 2025. These parameters are defined under the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024.
Company Response
As of February 2, 2026, Vodafone Idea is in the process of reviewing the TRAI order and assessing the next steps to be taken in response to this regulatory action. The company is dedicated to ensuring compliance with all regulatory standards and improving its service quality to meet the required benchmarks.
Source: BSE
