Tata Consultancy Services (TCS) and ServiceNow have signed a multi-year partnership to help global enterprises accelerate large-scale AI adoption. The collaboration will focus on developing industry-specific solutions on the ServiceNow platform, leveraging trusted AI and unified governance. These offerings aim to transform fragmented processes into intelligent, autonomous workflows, enhancing efficiency across back-office functions like HR and Finance starting February 23, 2026.
TCS and ServiceNow Announce Strategic AI Partnership
Tata Consultancy Services (TCS) and ServiceNow, the AI control tower for business reinvention, announced a significant multi-year partnership on February 23, 2026. The primary goal of this collaboration is to help global enterprises accelerate the adoption of Artificial Intelligence (AI) across their businesses and functions.
Enterprises are increasingly seeking experts to reimagine work, especially in areas like human resources, finance, supply chain, and employee services. As part of this alliance, TCS will develop solutions on the ServiceNow platform that integrate trusted AI and a unified governance model to create more efficient, proactive, and insight-driven enterprise workflows. These new solutions will be offered via TCS’ AI-led, autonomous global business solutions portfolio.
Focus on Agentic AI and Measurable Outcomes
Amit Zavery, President and CPO at ServiceNow, highlighted the focus on moving beyond isolated AI experiments. He stated that the partnership aims to build agentic AI natively into workflows, modernize legacy environments, and drive measurable business outcomes.
Aarthi Subramanian, Executive Director – President and COO at TCS, emphasized that the partnership brings together trusted AI, modern workflows, and deep industry knowledge. This will be achieved using TCS’ proprietary five-stage AI Autonomy Framework to embed intelligence across IT, business operations, and customer functions, leading to sustained competitive advantage.
Transformative Capabilities and Current Synergy
The new offerings are designed to break down silos using agentic AI, leading to holistic, insights-driven views of organizations. Examples provided include transforming HR operations from fragmented services to a unified hire-to-retire lifecycle, and improving cash flow predictability by accelerating customer order processing.
The announcement noted an existing strong foundation: TCS is currently the largest user of ServiceNow’s IT Asset Management, deploying it across thousands of its own workforce devices over three months. The companies will further invest in co-innovation labs, solution showcases, and integrated go-to-market programs.
About the Companies
About ServiceNow
ServiceNow’s AI platform integrates with any cloud, model, or data source to orchestrate enterprise workflows. With more than 80 billion workflows running on the platform annually, ServiceNow helps organizations coordinate fragmented operations into autonomous workflows.
About Tata Consultancy Services (TCS)
TCS is positioning itself to become the world’s largest AI-led technology services company, enabling clients to transform across the full AI stack. TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025.
Source: BSE
