Tata Teleservices Faces Penalty for Service Quality Shortcomings

Tata Teleservices (Maharashtra) Limited faces a ₹2,00,000 penalty from the Telecom Regulatory Authority of India (TRAI) for failing to meet service quality standards during the quarter ending June 2025. The penalty relates to contraventions of the Quality of Service of Basic Telephone Service Regulations, 2009. The company is currently reviewing the order and assessing its next steps.

Service Quality Penalty

Tata Teleservices (Maharashtra) Limited has received an order from the Telecom Regulatory Authority of India (TRAI) imposing a financial disincentive of ₹2,00,000.

Details of Non-Compliance

The penalty was issued due to the company’s failure to meet the required quality of service benchmarks within the Mumbai service area during the quarter ending June 2025 (Q1). The TRAI order cites non-compliance with the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024.

Company Response

Tata Teleservices is currently reviewing the order and evaluating potential next steps. The company received official communication regarding the penalty on February 2, 2026.

Source: BSE

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