Tata Consultancy Services (TCS) has expanded its 15-year partnership with Kingfisher Plc to enhance operational efficiency through automation and AI. A joint Innovation and Automation Office will integrate emerging technologies and reduce costs. TCS will introduce a domain-focused application support structure and accelerate AI use in IT operations, building on ignio™, its AlOps platform. This aims to drive agile, efficient, and future-ready operations for Kingfisher.
Enhanced Collaboration for Retail Innovation
Kingfisher Plc, a major home improvement retailer with over 1,900 stores across seven countries, is deepening its collaboration with Tata Consultancy Services (TCS) to drive AI-powered transformation. The partnership focuses on enhancing operational efficiency and integrating emerging technologies to reduce operating costs.
Innovation and Automation Office
TCS and Kingfisher will establish a joint ‘Innovation and Automation Office’. This office will focus on seamlessly integrating emerging technologies and best practices, leveraging automation and artificial intelligence (AI) to optimize various aspects of Kingfisher’s operations. The goal is to facilitate more agile and efficient processes across the company.
AI-Powered IT Operations
As part of the agreement, TCS will implement a domain-focused application support structure to align with Kingfisher’s product and platform approach. The integration will build on the success of TCS’s ignio™ platform and its generative AI-powered Application Reliability Engineering solution. This technology aims to provide actionable insights and enable proactive management of IT systems.
Statements from Leadership
Dave Haycocks, IT Services Director, Kingfisher, stated, “We are delighted to double down on our commitment with our longstanding partner TCS to drive a more agile and efficient IT operation, to grow our business and help our customers and trade professionals build better homes.”
Shekar Krishnan, Business Unit Head, Retail UK and Europe, TCS, commented, “We are delighted to extend our partnership with Kingfisher in the mission to drive more agile, efficient and future ready operations. With the combinational power of AI, automation and our deep contextual knowledge, we will help Kingfisher innovate faster, deliver superior customer experience, and drive strategic growth.”
Long-Term Partnership
For the past 15 years, TCS has been a key technology partner for Kingfisher. TCS has served Kingfisher across multiple areas, including digital engineering, SAP-integration, content management, and business process services. This expanded partnership highlights the ongoing success and mutual commitment between the two organizations.
Source: BSE
