IndiGo clarifies a news report regarding flight cuts and restoration targets. The airline states that the operational position in the mentioned article does not accurately reflect the company’s stance. A video message has been posted on official social media providing the correct operational updates. The airline had experienced severe operational disruptions and has since taken measures to improve the situation, aiming for a full normal situation between 10 and 15 December.
Response to News Report
IndiGo has addressed a news item appearing in the Economic Times dated December 05, 2025, regarding flight cuts and the company’s operational restoration timeline. The airline clarifies that the information presented in the article does not accurately represent IndiGo’s current operational position.
Operational Disruptions and Recovery Efforts
The CEO of IndiGo, Pieter Elbers, acknowledged severe operational disruptions over the past few days, with December 5th being the most impacted day, resulting in over 1,000 cancellations. The airline has apologized for the inconvenience caused to customers due to delays and cancellations and outlined three lines of action to address the situation:
- Customer Communication: Enhancing communication through social media and providing detailed information on refunds and cancellations. Call center capacity has also been increased.
- Assisting Stranded Customers: Prioritizing the travel arrangements for customers stranded at major airports and advising those with cancelled flights not to come to the airport.
- Crew and Plane Alignment: Implementing cancellations to realign crew and planes for a fresh start the following morning.
Looking Ahead
While initial measures were insufficient, IndiGo has initiated a reboot of its systems and schedules. With the support of DGCA, IndiGo anticipates improvements starting December 6th, aiming for cancellations below 1,000. The airline expects a return to a full normal situation between 10 and 15 December.
Source: BSE
