IndiGo has provided an update on its efforts to process refunds and compensation for customers affected by recent flight disruptions. The airline is prioritizing refunds through December 2025 and is working to identify and compensate severely impacted customers by January. IndiGo estimates that compensation will exceed ₹500 crores for customers whose flights were canceled or who were severely stranded.
Focus on Customer Refunds
IndiGo is actively processing refunds for customers affected by recent disruptions, with a primary focus on completing all refunds by the end of December 2025. The airline is working to ensure these refunds are processed efficiently and expeditiously, giving them the utmost urgency.
Compensation for Stranded Customers
IndiGo is currently identifying flights where customers were severely impacted and stranded at airports, particularly on December 3, 4, and 5, 2025. The airline plans to reach out to all such customers in January to extend compensation smoothly.
Significant Compensation Commitment
IndiGo aims to make the compensation process transparent and hassle-free, with compensation expected to exceed ₹500 crores. This will cover customers whose flights were canceled within 24 hours of departure time and/or those severely stranded at certain airports.
Source: BSE
