IndiGo is offering travel vouchers worth INR 10,000 to customers severely impacted by congestion on December 3/4/5, 2025. The vouchers can be used for future IndiGo travel within the next 12 months. This is in addition to compensation under existing government guidelines for cancelled flights. IndiGo assures that necessary refunds for cancelled flights have been initiated, with most already reflected in customer accounts.
Commitment to Customer Care
IndiGo reaffirms its commitment to customer care following operational disruptions. The airline has taken measures to ensure all necessary refunds for cancelled flights are processed. Most refunds have already been credited to customer accounts, with the remaining to follow shortly. Customers who booked through travel partners should also expect their refunds to be initiated.
Travel Vouchers for Stranded Passengers
IndiGo acknowledges that customers travelling on December 3/4/5, 2025, experienced significant delays and were severely impacted by congestion at certain airports. As a gesture of goodwill, IndiGo will offer travel vouchers worth INR 10,000 to those severely impacted customers.
Voucher Details
These travel vouchers can be used for any future IndiGo journey within the next 12 months. This compensation is in addition to the existing government guidelines, under which IndiGo will provide compensation ranging from INR 5000 to INR 10,000 depending on the block time of the flight, to customers whose flights were cancelled within 24 hours of departure.
Source: BSE
