Vikram Singh Mehta, Chairman of IndiGo, addressed the recent operational disruptions that caused flight cancellations and passenger delays on December 3-5, 2025. He apologized for the distress caused and outlined steps taken to stabilize operations, including involving an external technical expert for investigation. The airline has restored operations, connecting 138 destinations with over 1,900 flights daily.
Chairman’s Statement on Disruptions
IndiGo Chairman, Vikram Singh Mehta, has issued a statement regarding the significant operational disruptions experienced by the airline earlier in December 2025. These disruptions led to widespread flight cancellations and left many passengers stranded, missing important events and connections. The Chairman expressed sincere apologies for the distress caused to passengers.
Operational Status and Recovery
According to the announcement, IndiGo’s operations have now stabilized. The airline is currently operating over 1,900 flights per day, connecting all 138 destinations. The on-time performance has returned to normal high levels. The company focused on restoring operations, supporting passengers, and communicating transparently throughout the crisis.
Investigation and Corrective Measures
IndiGo has committed to a thorough examination of the issues that led to the disruptions. The Board has decided to involve an external technical expert to work with the management and determine the root causes and ensure corrective action to prevent future occurrences. The company also denied allegations of engineering the crisis or compromising safety.
Commitment to Customers
The Chairman reiterated IndiGo’s commitment to its customers, the Government, shareholders, and employees. He acknowledged that the disruptions were a blemish on the airline’s record and pledged to rebuild trust through actions and continuous improvement. IndiGo also stated that refunds worth several hundred crores have been processed.
Source: BSE
