Hexaware Technologies has been recognized as a Client Champion in the 2025 ISG Star of Excellence™ Awards. This award acknowledges the company’s commitment to outstanding customer service, based on direct feedback from enterprise clients. The recognition reflects Hexaware’s focus on transparency, reliability, and measurable results, contributing to its success in the technology and business services domain.
ISG Star of Excellence Award
Hexaware Technologies [NSE: HEXT] has been recognized as a Client Champion in the 2025 ISG Star of Excellence™ Awards. This industry recognition is given to technology and business services providers based on direct feedback from enterprise customers.
Customer Experience Focus
The ISG Star of Excellence™ Awards program evaluates providers across six dimensions including Collaboration and Transparency; Execution and Delivery; Innovation and Thought Leadership; Governance and Compliance; People and Cultural Fit; and Business Continuity and Flexibility.
Executive Perspective
R Srikrishna, CEO & Executive Director, Hexaware, stated, “Being named ISG Client Champion with the highest CX score is special because it reflects what our clients experience every day. It tells us that our focus on transparency, reliability, and measurable results is making a difference.”
ISG’s Insight
John Boccuzzi, Jr., President, ISG Research, noted that providers value the ISG Star of Excellence™ program as a deep source of actionable insights for continuous improvement of customer experience. He highlighted that feedback from enterprise clients provides unmatched visibility into provider performance.
AI and Intelligent Automation
Namratha Dharshan, ISG Provider Lens™ Chief Business Leader, emphasized that enterprises expect speed, transparency, and measurable outcomes as Al and intelligent automation reshape service delivery models.
Research Scope
Winners were selected from over 2,000 service providers and vendors evaluated annually by ISG. The research included survey responses from thousands of enterprise clients across the Americas, EMEA, and Asia Pacific.
Source: BSE
