HCLTech has been recognized as a Leader in the IDC MarketScape for Worldwide Experience Build Services 2025 Vendor Assessment. The report highlights HCLTech’s strengths in combining experience cloud suite implementation with digital marketing services, personalization, and data analytics. HCLTech’s client understanding, professional quality, and value for money were highly commended. The company is committed to building impactful experiences that connect every part of its customers’ ecosystems.
IDC MarketScape Leader
HCLTech has been named a Leader in the IDC MarketScape for Worldwide Experience Build Services 2025 Vendor Assessment, document number #US52973125, published in October 2025.
Experience Build Services
IDC defines Experience Build Services as offerings that assist enterprises in designing, developing, and implementing customer-facing products. These services integrate Customer Experience (CX) strategy, design thinking, personalization, analytics, and AI-driven automation to create engaging experiences across digital and physical touchpoints.
Key Strengths Highlighted
The report recognizes HCLTech’s strengths, including:
- Combining experience cloud suite implementation capabilities with a strong focus on digital marketing services.
- Strong personalization, data, and analytics capabilities.
- Leading-edge implementation services and organizational change capabilities.
- Client understanding, professional quality, and value for money, as commended by clients.
Commitment to Total Experiences
HCLTech is committed to building impactful total experiences that connect every part of its customers’ ecosystems. Leveraging AI-driven personalization, real-time engagement, and omnichannel consistency, HCLTech’s AI Foundry delivers adaptive, human-centric experiences.
Trusted Partner
HCLTech has established itself as a trusted partner in Experience Build Services, combining its expertise in experience cloud suite implementation and digital marketing services with an agile delivery model and a client-centric approach. Douglas Hayward, Senior Research Director, Customer Experience Services and Strategies at IDC, notes that organizations seeking a strategic partner capable of delivering large-scale transformations can benefit from HCLTech’s mature practice and experience build capabilities.
Source: BSE
