HCLTech and Western Union have expanded their Global Capability Center (GCC) in Hyderabad, India. This expansion aims to accelerate Western Union’s transformation through advanced AI and a platform operating model. The GCC will serve as a global hub for technology and engineering, driving next-generation payment infrastructure. HCLTech will leverage AI-powered solutions, including Al Force™, to improve consumer experiences and build world-class capabilities. Approximately 226,300 people are employed by HCLTech across 60 countries.
Strategic Collaboration Expansion
HCLTech and Western Union have announced the expansion of their Global Capability Center (GCC) in Hyderabad, India, marking a significant step in their strategic partnership. The announcement was made on January 27, 2026, highlighting the commitment to accelerate Western Union’s transformation through advanced AI-led innovation, a platform operating model, and engineering excellence.
GCC’s Role and Objectives
The expanded GCC will serve as a global hub for technology, engineering, and operations, working alongside the Pune Tech Center. The primary goals include:
- Driving next-generation payments infrastructure.
- Enhancing digital consumer experiences.
- Building world-class capabilities.
HCLTech will leverage its AI-powered solutions, including Al Force™, to achieve these objectives.
Leadership Perspectives
Devin McGranahan, President and CEO of Western Union, emphasized that this center represents an important step in Western Union’s transformation and expansion in India. The partnership with HCLTech combines deep engineering expertise with advanced AI capabilities to accelerate innovation and deliver seamless, secure experiences for millions of customers.
C. Vijayakumar, CEO & MD of HCLTech, added that this milestone underscores HCLTech’s strong digital, cloud, and AI capabilities in accelerating business and technology transformation for financial services and GCCs. The focus is on delivering measurable outcomes aligned with Western Union’s Beyond strategy, advancing a digital-first business model, expanding consumer services, and modernizing next-generation payments infrastructure.
HCLTech Overview
HCLTech has over 226,300 people across 60 countries. It delivers industry-leading capabilities centered around AI, digital, engineering, cloud, and software. The company works with clients across various verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, and more. Consolidated revenues as of December 2025 totaled $14.5 billion.
Source: BSE
