Happiest Minds Technologies has successfully deployed its Agentic AI solution, featuring Intelligent Document Processing (IDP), at MUA Insurance Acceptances Pty Ltd in South Africa. This implementation has significantly transformed MUA’s claims and policy email operations, achieving 99.5% accuracy in email and document classification. The deployment has improved adjudication speed and lowered manual effort, focusing the team on higher-value tasks while maintaining security and compliance.
AI-Driven Transformation at MUA Insurance
Happiest Minds Technologies Limited has announced the successful deployment of its Agentic AI solution with Intelligent Document Processing (IDP) at MUA Insurance Acceptances Pty Ltd in South Africa. The solution is designed to optimize and automate key insurance processes, improving efficiency and accuracy.
Key Benefits and Results
The implementation has automated the intake and routing of high-volume claims and policy emails, including PDFs, scanned forms, and images. By utilizing GenAI-based classification and smart workflow orchestration, emails are automatically routed to the appropriate claims adjudicator or underwriter based on expertise and availability.
MUA now achieves 99.5% accuracy in email and document classification, while also reducing token processing costs. This has led to improved adjudication speed, reduced manual effort, and allowed the team to focus on higher-value work. The system maintains strong security and compliance standards.
Executive Perspectives
Joseph Anantharaju, Co-Chairman & CEO of Happiest Minds Technologies, stated, “We are proud to announce the successful deployment of our Agentic AI solution, featuring Intelligent Document Processing (IDP), at MUA Insurance Acceptances Pty Ltd in South Africa. This milestone underscores our dedication to delivering practical, high-impact AI solutions that drive cost efficiency and scalable performance for enterprise insurers.”
Vajra Singh, Chief Executive Officer of MUA Insurance Acceptances Pty Ltd, added, “Agentic AI has meaningfully reduced our email backlog and improved adjudication speed without compromising accuracy. The integration met our security & compliance standards and delivered measurable business value.”
Happiest Minds’ Vision
Happiest Minds aims to help insurers adopt AI-powered automation and build future-ready, high-performance operations. The company provides secure and scalable solutions across product engineering, cybersecurity, analytics, and automation platforms, powered by enterprise-ready GenAI capabilities.
Source: BSE
