Firstsource Solutions has been recognized as a Leader in Banking Operations by Everest Group and NelsonHall. This recognition highlights Firstsource’s capabilities in delivering regulated, outcome-oriented banking operations powered by AI and automation. Everest Group named Firstsource a Leader and Star Performer in its 2025 Banking Operations – Services PEAK Matrix® Assessment. NelsonHall recognized Firstsource as a Leader in its 2025 NEAT evaluation for GenAI & Process Automation in Banking.
Analyst Recognition for Banking Operations
Firstsource Solutions has received dual recognition from Everest Group and NelsonHall, solidifying its position as a leader in banking operations. These accolades underscore Firstsource’s expertise in delivering regulated banking services with AI and automation.
Everest Group’s Assessment
Everest Group’s 2025 Banking Operations – Services PEAK Matrix® Assessment named Firstsource a Leader and Star Performer. The assessment highlighted Firstsource’s broad end-to-end banking operations coverage, including transaction processing, lending, payments, and customer service. Factors contributing to this recognition include strong automation, AI, workflow orchestration, and investments in platforms, data, and analytics.
NelsonHall’s Evaluation
NelsonHall’s 2025 NEAT evaluation for GenAI & Process Automation in Banking also recognized Firstsource as a Leader. This recognition acknowledges Firstsource’s proficiency in embedding GenAI and process automation across managed services and BPaaS in banking. The evaluation emphasized Firstsource’s expertise in lending and mortgage processes, its tailored solutions for regional and local institutions, a scaled GenAI workforce, and a focus on high-value processes.
Strategic Focus
Firstsource continues to expand its role in banking operations through integrated support across cards, lending, collections, and financial crime services. The UnBPO™ framework strengthens its ability to modernize workflows through a mix of automation, guided processing, and operational redesign.
Source: BSE
