Firstsource has partnered with Prosper AI to integrate advanced voice AI capabilities into healthcare revenue cycle management (RCM). This collaboration aims to modernize RCM workflows, enhance patient access, and improve financial performance for healthcare providers. By deploying AI-powered voice agents, Firstsource seeks to optimize processes such as eligibility verification and patient outreach. Early results show significant increases in Medicaid screenings and improved patient conversion rates.
AI-Driven Healthcare Revolution
Firstsource Solutions Limited is partnering with Prosper AI to scale AI-driven voice workflows across healthcare revenue cycle management (RCM). The goal is to enhance patient-facing and administrative processes using AI-powered voice agents.
Key Benefits of the Partnership
This partnership aims to improve financial performance, increase patient access, and ensure regulatory compliance for healthcare providers. By combining Firstsource’s expertise with Prosper AI’s voice technology, the collaboration will modernize high-volume RCM workflows, including eligibility, enrollment, and patient outreach.
Addressing Healthcare Challenges
The integration of AI seeks to alleviate workforce shortages, regulatory complexities, rising costs, and growing patient expectations. Firstsource’s UnBPO™ approach, combined with Prosper AI’s technology, enables providers to re-architect revenue cycle operations around intelligence and automation.
Early Deployment Successes
Initial deployments have shown significant increases in Medicaid screenings, thousands of daily patient interactions managed by AI voice agents, and improved conversion of uninsured patients into covered lives. These enhancements are designed to strengthen revenue realization and reduce patient friction.
Future Expansion
Firstsource and Prosper AI intend to expand voice AI across RCM and patient access workflows, including appointment scheduling, billing inquiries, eligibility verification, and claim status interactions. These deployments will maintain enterprise-grade security and healthcare privacy standards.
Executive Commentary
Scott Schrader, Head of Healthcare Provider business at Firstsource, notes that the partnership strengthens Firstsource’s position as a next-generation RCM partner, improving both patient access and financial performance.
Xavier de Gracia, Co-Founder and Operations Sales at Prosper AI, highlights that the collaboration combines advanced voice technology and RCM expertise to deliver meaningful improvements for providers and patients.
Source: BSE
