Firstsource Solutions has acquired TeleMedik, a Puerto Rico-based company, to enhance its clinical and utilization management capabilities. The acquisition expands Firstsource’s presence in the U.S. healthcare payer and provider markets and strengthens its Business Process as a Service (BPaaS++) offering. The combined capabilities will help health plans improve quality, reduce costs, and enhance member and provider experiences. The deal was announced on January 13, 2026.
Strategic Acquisition of TeleMedik
Firstsource Solutions Limited announced on January 13, 2026, the acquisition of TeleMedik. This move aims to bolster Firstsource’s digital offerings and expand its presence in the U.S. healthcare payer and provider markets. TeleMedik is recognized for its pioneering work in technological solutions within the healthcare sector.
Rationale and Benefits
The acquisition allows Firstsource to strengthen its end-to-end clinical and utilization management capabilities. It also expands Firstsource’s reach across payer-provider networks, enhancing its fully integrated Business Process as a Service (BPaaS++) offering. As healthcare plans face increasing utilization rates and financial pressures, this acquisition will help Firstsource offer more effective cost containment solutions. By integrating digital and generative AI capabilities with clinical operations and utilization management, Firstsource aims to modernize the full medical management lifecycle.
Expected Outcomes
The combined entity is expected to improve quality, reduce administrative costs, and enhance member and provider experiences. It deepens Firstsource’s access to the U.S. payer-provider ecosystem, especially in Puerto Rico. This will provide a differentiated delivery and clinical services platform, suited to support the growth of Medicaid, Medicare Advantage, and dual-eligible populations. Furthermore, the acquisition will enable Firstsource to deliver more enhanced capabilities in Utilization Management (UM), Care Management (CM), Disease Management (DM), and Population Health.
Leadership Perspectives
Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, stated that the acquisition elevates Firstsource’s capabilities and amplifies its reach across the industry. Dr. Joaquín Fernández-Quintero, President & CEO of TeleMedik Group, expressed enthusiasm about joining the Firstsource family and leveraging its global reach and technology investments to better serve health plan clients.
Source: BSE
