A consumer filed a complaint against Crompton concerning a malfunctioning ceiling fan. The company has been directed to pay ₹25,000 as compensation and ₹15,000 to cover costs. The consumer claimed that the purchased Crompton ceiling fan was malfunctioning, leading to the filing of the complaint. The financial impact on the company is assessed at ₹40,000, but the company states no material impact on its financials, operations, or activities is expected.
Consumer Complaint Details
Crompton has received a consumer complaint regarding a defective ceiling fan. The District Consumer Disputes Redressal Commission in Palakkad, Kerala, handled the matter.
Resolution and Financial Implications
As a result of the complaint, Crompton has been directed to make a payment of ₹25,000 as compensation to the consumer and an additional ₹15,000 to cover the associated costs. This order was received on December 1, 2025, at 3 pm. The original date of the consumer’s complaint/receipt of direction or order was November 17, 2025.
Nature of Violation
The consumer alleged that a Crompton ceiling fan they purchased was malfunctioning, prompting them to file a complaint seeking compensation.
Limited Impact
The incident has a quantifiable monetary impact of ₹40,000. However, Crompton states that it does not expect any material impact on its financials, operations, or other activities as a result of this consumer complaint.
Source: BSE
