Coforge announced on March 9, 2026, that it has secured the 2026 ServiceNow Partner Award (APAC) in the Domain Expertise-CRM category. This recognition highlights Coforge’s specialized mastery in applying the ServiceNow AI Platform to Customer Service Management (CSM) and industry-specific CRM solutions. The award underscores the company’s success in delivering measurable business outcomes through AI-led customer experience transformations across the APAC region.
Coforge Recognized for CRM Domain Excellence
Coforge Limited, a global digital services and solutions provider, was honored with the 2026 ServiceNow Partner Award (APAC) on March 9, 2026. The accolade specifically recognized Coforge in the Domain Expertise-CRM category for the APAC region, celebrating its proficiency in leveraging the ServiceNow AI Platform.
Focus on AI-Led Customer Experience
The award acknowledges Coforge’s specialized mastery in Customer Service Management (CSM) and industry-specific CRM solutions built on the ServiceNow platform. The company was celebrated for successfully elevating customer engagement, accelerating innovation, unifying omnichannel interactions, and automating case management to drive higher customer satisfaction.
Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow, stated that Coforge exemplifies how partners turn platform potential into measurable outcomes, helping customers move from adoption to action on the AI platform.
Coforge Perspective
Ashish Kumar, SVP and Global Business Head (Cloud) at Coforge, emphasized that the convergence of ServiceNow’s AI capabilities with Coforge’s deep domain expertise unlocks significant value for clients. He noted that this recognition reflects the team’s relentless focus on execution and an innovation-first mindset in accelerating clients’ AI-powered transformation journeys.
The ServiceNow 2026 Partner Awards are based on a rigorous evaluation process considering factors such as customer success, innovation, and overall business impact across multiple geographies.
About Coforge
Coforge is positioned as a trusted partner in transformation initiatives, leveraging emerging technologies and deep domain expertise. The company utilizes its Product Engineering approach, incorporating AI, Cloud, Data, Integration, and Automation technologies to transform businesses into intelligent, high-growth enterprises. Coforge currently operates 33 global delivery centres and maintains a presence in 25 countries.
Source: BSE
