Bharti Hexacom Limited reported receiving a notice from the Department of Telecommunications (DoT) imposing a penalty of ₹2,64,000. The alleged violation pertains to non-compliance with subscriber verification norms identified during a Customer Application Form (CAF) Audit for the quarter ending December 2025. The company has stated that the maximum financial impact is limited to the penalty levied, noting that a portion of the penalty is currently subject to appeal before the TDSAT.
Regulatory Notice Received
Bharti Hexacom Limited formally disclosed the receipt of a communication from the Department of Telecommunications (DoT), North East LSA, on March 27, 2026. This disclosure was made pursuant to regulatory requirements for material events affecting the company.
Details of Imposed Action
The core of the communication involved the DoT issuing an order imposing a penalty amounting to Rs. 2,64,000. This financial penalty was levied due to an alleged violation of subscriber verification norms specified within the company’s License Agreement.
Basis of Allegation
The allegation stems from a periodic Customer Application Form Audit (CAF Audit) conducted by the DoT covering the quarter ending December 2025. The audit examined the company’s compliance with the requirement to ensure adequate verification of customers before enrolling them as subscribers, as mandated by the License Agreement.
Financial Implication and Status
The company confirmed that the maximum financial implication arising from this specific order is restricted to the extent of the penalty payable. It was further noted that the penalty amount disclosed is currently calculated at a higher rate and is presently sub-judice before the Hon’ble TDSAT (Telecom Disputes Settlement and Appellate Tribunal). The company confirmed that the information provided is true and correct to the best of its knowledge.
Source: BSE
