Bharti Airtel has been issued an order by the telecom regulator levying a financial disincentive of INR 51.10 lakh. The penalty pertains to the redressal of customer complaints during the quarter ended June 2024. The company has formally expressed its disagreement with the order, stating that it plans to pursue appropriate legal and administrative avenues to seek rectification or reversal of the penalty.
Overview of Regulatory Action
On April 10, 2026, Bharti Airtel received an official order imposing a financial disincentive totaling INR 51,10,000. This action follows a review of the company’s compliance regarding the handling of customer complaints. The regulator identified issues specifically related to the redressal of grievances during the quarter covering April to June 2024.
Impact and Company Stance
The company has assessed the implications of this order, confirming that the maximum potential financial impact is limited to the penalty amount of INR 51.10 lakh. In response to the development, Bharti Airtel has maintained its position of non-agreement with the findings. The management has confirmed that it will initiate the necessary steps to contest the decision, aiming for a full reversal of the disincentive.
Source: BSE
