Bharti Airtel Limited has reported receiving an official order from the Telecom Regulatory Authority of India (TRAI) dated February 27, 2026. The order imposes a financial disincentive amounting to INR 17,01,000/-. This penalty relates to non-redressal of subscriber complaints that were found not in line with the Telecom Commercial Communications Customer Preference Regulations, 2018, specifically concerning the quarter ended March 2024. The company has stated it disagrees with the order and intends to seek rectification.
Regulatory Communication Received
Bharti Airtel Limited has formally notified the stock exchanges regarding an order received from the Telecom Regulatory Authority of India (TRAI). The company confirmed the receipt of this communication on February 27, 2026, at IST 1123 Hrs. This disclosure is made pursuant to applicable listing regulations.
Details of Financial Disincentive
The core of the order involves the imposition of a financial disincentive. The total amount levied is INR 17,01,000/- (Rupees Seventeen Lakh One Thousand only). The maximum financial impact on the company is quantified as being limited to the extent of this levied disincentive.
Basis of the Penalty
The TRAI order stems from findings related to the company’s performance during the quarter ended March 2024. Specifically, the penalty relates to the Redressal of complaints not in line with provisions of Telecom Commercial Communications Customer Preference Regulations, 2018. This implies issues concerning subscriber preference adherence during that reporting period.
Company’s Stance and Proposed Action
Bharti Airtel Limited has publicly declared that it does not agree with the Order issued by the authority. Consequently, the company confirmed that it will take appropriate action(s) for rectification / reversal of the same, indicating plans to challenge or seek a review of the penalty.
Source: BSE
