Bharti Airtel faces a penalty of Rs. 2,09,000 imposed by the Department of Telecommunications (DoT) for an alleged violation of subscriber verification norms. The issue was identified during a Customer Application Form (CAF) Audit conducted in October 2025. While Airtel doesn’t contest the penalty, it maintains adherence to license agreement terms requiring customer verification before enrollment.
Penalty Imposed by DoT
Bharti Airtel has received notice of a penalty amounting to Rs. 2,09,000 from the Department of Telecommunications (DoT), Karnataka LSA. This penalty is a result of alleged discrepancies found during a routine audit of subscriber verification processes.
Details of the Alleged Violation
The DoT conducted a Customer Application Form (CAF) Audit in October 2025. The audit process is conducted to ensure that Airtel complies with the licensing terms and conditions related to subscriber verification.
Company’s Response
Airtel has chosen not to contest the penalty imposed by the DoT and will proceed with payment. The company reiterated its commitment to adhering to all licensing terms and conditions related to customer verification before onboarding them as subscribers.
Source: BSE
