Niva Bupa Health Insurance has announced a strong financial performance for the fiscal year ended March 31, 2026. The company reported a significant 80% year-on-year growth in Profit After Tax (PAT), reaching ₹366 crore. With a 27% growth in Gross Written Premium (GWP), the insurer successfully expanded its retail health market share to 10.1% while simultaneously improving operational efficiency and customer service metrics.
Financial Highlights of FY26
Niva Bupa has demonstrated substantial financial momentum throughout FY26. The company’s Profit After Tax (PAT) climbed to ₹366 crore, an 80% increase compared to the previous year. This growth was driven by improved operating performance and scale-led efficiencies. Gross Written Premium (GWP) reached ₹8,586 crore for the full year, reflecting a robust 27% year-on-year growth. The fourth quarter (January-March 2026) saw particularly strong momentum, with a GWP of ₹2,880 crore, representing a 39% increase for the period.
Enhanced Market Position and Efficiency
The company continued to capture market share, ending the year at 10.1% in the retail health segment, marking a 76 basis point increase over FY25. Operational improvements were also evident in the Combined Insurance Service Ratio (CISR), which improved to 101.4% for the full year. Notably, the final quarter performance showed a CISR of 97.4%, signaling a clear trajectory toward sustained underwriting profitability.
Customer-Centric Growth
Niva Bupa’s commitment to customer experience is reflected in its improved performance metrics. The company reported a Claim Settlement Ratio of 94.4% for the year, an improvement of 205 basis points. Additionally, the Net Promoter Score (NPS) rose from +55 in FY25 to +60 by the end of FY26, highlighting increased trust in the brand. The insurer maintains a diversified distribution network, led by Individual Agency (30.2%) and Brokers (29.5%), followed by banking and corporate partnerships.
Source: BSE
