ConfirmTkt, a brand of Le Travenues Technology (ixigo), has introduced an innovative AI Seat Finder tool. Powered by the TARA AI agent, this conversational feature assists travellers in finding confirmed train tickets even when preferred routes are waitlisted. The launch is accompanied by a new marketing campaign featuring Royal Challengers Bengaluru (RCB) players, including Virat Kohli, to boost visibility as part of the company’s third year of partnership with the cricket franchise.
Innovating the Travel Experience
ConfirmTkt, India’s leading train-ticketing platform, announced the rollout of its new AI Seat Finder feature on May 8, 2026. This conversational AI-powered tool is designed to eliminate the uncertainty traditionally associated with train bookings. By leveraging real-time data, it assists users in identifying confirmed tickets and suggests viable alternatives regarding routes, boarding points, and departure times, directly addressing the pain points of travellers facing waitlists.
Conversational AI Integration
The feature is powered by TARA, an AI native agent developed by ixigo, and is available in both Hindi and English. It simplifies the user journey by allowing customers to interact through natural language queries, such as requesting tickets after a specific time or searching for the earliest available confirmed connections. This move is a strategic step in the company’s mission to create an AI-first travel experience that is more intuitive and accessible for travellers across both metro and non-metro regions.
Strategic Partnership with RCB
To support the launch, ConfirmTkt has unveiled a high-energy campaign titled ‘Talk Travel Repeat – AI Seat Finder Dilayega Seat’. The campaign marks the third consecutive year of ConfirmTkt serving as the Official Train Ticketing Partner for Royal Challengers Bengaluru (RCB). The promotional film features cricket stars Virat Kohli, Rajat Patidar, and Venkatesh Iyer, highlighting the practical benefits of the new AI tool. The campaign will see extensive reach across television, digital platforms, social media, and in-stadium integrations throughout the cricket season.
Commitment to Customer-First Solutions
Dinesh Kumar Kotha, CEO of ConfirmTkt & ixigo Trains, emphasized that the initiative is built around the needs of Indian travellers to reduce booking complexity. As part of the broader Le Travenues Technology group, ConfirmTkt continues to leverage machine learning and advanced seat allotment analytics to improve travel reliability, offering features like live train status, accurate waitlist predictions, and seamless, instant refunds.
Source: BSE
