Crompton Greaves Consumer Electricals Limited has received an order from the District Consumer Disputes Redressal Commission in Rewari, Haryana, regarding a malfunctioning ceiling fan. The company is required to replace the defective product and provide ₹11,000 in compensation for mental agony and harassment. The company maintains that this order has no material impact on its overall financial position or operational activities.
Background of the Consumer Complaint
The legal action stems from a complaint filed by a customer who purchased a Crompton Ceiling Fan on May 16, 2022. The customer reported that the product, which was covered under a 5-year warranty, began malfunctioning shortly after installation, leading to the formal dispute at the District Consumer Disputes Redressal Commission.
Order Details and Compliance
In a decision dated April 29, 2026, and received by the company on May 6, 2026, the authority mandated two key actions. First, Crompton Greaves is required to replace the defective fan with a new unit of the same model, brand, and price within a period of 45 days. Second, the company must pay a sum of ₹11,000 to the consumer as compensation for mental agony and harassment.
Financial and Operational Impact
The company has assessed the implications of this order and has confirmed that there is no material impact on its financial health, business operations, or other corporate activities. The financial liability is limited to the mandated ₹11,000, which the company will address in compliance with the commission’s directive.
Source: BSE
