Tata Consultancy Services (TCS) has announced the renewal of its multi-year strategic partnership with the iconic British retailer, Marks and Spencer (M&S). Extending a decade-long relationship, TCS will serve as the primary technology partner to accelerate M&S’s digital transformation. The collaboration focuses on simplifying technology foundations, modernizing legacy platforms, and embedding Artificial Intelligence (AI) to drive an omnichannel, data-driven retail experience for the future.
Deepening a Decade-Long Relationship
Following a successful ten-year collaboration, TCS and Marks and Spencer have entered into a renewed strategic agreement. This partnership is designed to support M&S as it evolves into a globally competitive, data-driven retailer. By leveraging TCS’s extensive domain expertise and deep knowledge of the M&S business, the retailer aims to enhance agility and create superior customer experiences.
Focus on AI-Led Transformation
Central to this renewed contract is the integration of Artificial Intelligence across M&S’s operations. TCS will deploy its enterprise-scale AI capabilities and engineering leadership to modernize legacy systems and streamline technology infrastructure. This transformation approach is intended to provide the necessary foundation for long-term growth and enable M&S to remain at the forefront of retail innovation.
Strategic Goals for the Retailer
According to Sacha Berendji, Operations Director at Marks and Spencer, access to the latest digital expertise is a key strategic priority for the company’s growth. TCS’s role will be to work alongside the internal M&S team to accelerate these efforts. Krishnan Ramanujam, President of the Consumer Business Group at TCS, emphasized that the company is proud to help lead this digital wave, ensuring M&S remains a future-ready retail enterprise.
Strong Fiscal Performance
The announcement follows a robust fiscal year for TCS, with the company reporting consolidated revenues of over US $30 billion for the period ending March 31, 2026. This continued partnership with M&S underscores TCS’s position as a technology partner of choice for leading global organizations.
Source: BSE
