HCLTech, a leading global technology company, secured the 2026 ServiceNow Partner of the Year Award in two critical categories: AI Customer Value Partner of the Year – Americas and Service Provider of the Year – Americas. The awards recognize HCLTech’s deep expertise in integrating AI directly into ServiceNow workflows, leveraging solutions like Now Assist and Virtual Agent. The company supports global, AI-powered operations across 23 languages, delivering faster service resolution and enhanced employee experience.
HCLTech Secures Dual ServiceNow Partner Awards
HCLTech announced on March 02, 2026, that it has been recognized by ServiceNow with two prestigious Partner of the Year Awards for the Americas region. The recognized categories were AI Customer Value Partner of the Year and Service Provider of the Year.
These recognitions highlight HCLTech’s proven capabilities in applying its specialized expertise within the ServiceNow ecosystem to drive tangible business outcomes for enterprises globally.
Driving AI Integration in Service Workflows
The awards specifically underscore HCLTech’s success in embedding Artificial Intelligence directly into enterprise service workflows. By implementing solutions such as Now Assist and Virtual Agent integrated with Microsoft Teams, HCLTech has enabled global, AI-powered operations functioning across 23 languages. This approach delivers measurable improvements in intelligent ticket categorization, faster resolution times, and a more seamless employee experience.
HCLTech has further distinguished itself by combining its comprehensive service offerings with specialized ServiceNow expertise, demonstrating strong capabilities in managing and operating customer-licensed ServiceNow instances efficiently.
Partner Endorsements
Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow, praised HCLTech’s role in the partner ecosystem, noting that HCLTech helps customers transition effectively from AI ambition to real business results, realizing the full value of the platform.
Ravi Yeddanapudi, Executive Vice President at HCLTech, stated that the recognition reflects the scale and depth of their AI operationalization on the platform. He emphasized their ongoing focus on embedding Agentic intelligence into daily workflows to accelerate enterprise-wide transformation with measurable impact.
Company Context
HCLTech, as of the 12 months ending December 2025, reported consolidated revenues totaling $14.5 billion. The company employs more than 226,300 people across 60 countries, specializing in AI, digital, engineering, cloud, and software solutions.
Source: BSE
