Bharti Airtel received an order imposing a penalty of ₹1,04,000 from the Department of Telecommunications, Jammu & Kashmir LSA (DoT). The penalty stems from alleged violations of subscriber verification norms discovered during a sample Customer Application Form (CAF) Audit for Quarter 2 of the 2025-26 period. Airtel has confirmed that the maximum financial implication is limited to the levied penalty and stated it does not agree with the notice, planning further corrective action.
Regulatory Notice Received
Bharti Airtel Limited has disclosed the receipt of an official notice from the Department of Telecommunications, specifically the Jammu & Kashmir Licensed Service Area (LSA) unit, referred to as ‘DoT’. This communication, received on February 18, 2026, at 14:26 Hrs IST, pertains to a significant compliance matter under the terms of the company’s License Agreement.
Details of Alleged Violation and Penalty
The notice imposes a financial penalty amounting to Rs. 1,04,000. This action was initiated following a sample Customer Application Form Audit (CAF Audit) conducted by the DoT covering the period of Quarter 2, 2025-26. The DoT alleged violations concerning the company’s adherence to subscriber verification norms required before enrolling new customers.
The Company is generally required to ensure adequate verification of customers as per instructions issued by the DoT to maintain compliance with licensing terms and conditions.
Financial Impact and Response
The listed entity has assessed the impact, stating that the maximum financial impact/implication is restricted to the extent of the penalty levied. In its official communication, Bharti Airtel declared that it does not agree with the Notice and confirms that it will take appropriate action(s) for rectification or reversal of the same.
Source: BSE
