Intellect Design Arena launched its eMACH.ai AI-First Banking platform at the India AI Impact Summit 2026 on February 18, 2026. This platform aims to drive inclusive banking via 550 domain-aware agents across core banking functions. Chairman Arun Jain highlighted the focus on Natural Language Experience (NLX), multilingual support, and embedding compliance to democratize innovation for the common man.
Intellect Unveils Next Wave of Banking with eMACH.ai
On February 18, 2026, in New Delhi, Intellect Design Arena Ltd. announced the launch of its cutting-edge eMACH.ai AI-First banking platform during its participation at the India AI Impact Summit 2026. This new ecosystem is specifically designed to foster inclusive banking by integrating 550 domain-aware agents across critical areas, including Lending, Payments, Treasury, Wealth, and Customer Servicing.
Foundational Principles of AI-First Banking
The AI-First banking ecosystem is built upon five strategic foundations, centering on the Natural Language Experience (NLX), which allows customers to interact using everyday spoken or written language, eliminating dependence on rigid menus or code. The platform offers instant, 24/7 financial knowledge and contextual solutions based on extensive user learning.
The foundational principles driving this innovation include:
- Hyper-personalisation: Creating personally relevant moments by anticipating customer needs.
- Embedded finance: Enabling real-time prediction and servicing of customer requirements.
- Autonomous operating models: Leveraging data intelligence for proactive trend analysis and risk management.
- Continuous LLM learning and optimisation: Improving contextuality and service delivery based on ongoing IT and business feedback.
- Enterprise governance and security: Enforcing strict role-based access controls and compliance through real-time audit trails.
Delivering Tangible Business Impact
The ecosystem provides ready-to-deploy, super-charged user journeys utilizing 65+ pre-trained “Digital Experts” built on the Purple Fabric Open Business Impact AI Platform. Key impacts highlighted include:
- Bank GPT: Resolving fragmentation to provide instant intelligence, leading to up to a 35% decrease in customer queries on transactional items.
- Lending Journeys: Accelerating loan onboarding by up to ten times and reducing Non-Performing Asset (NPA) risks by 30 per cent.
- Trade Finance: Reducing manual effort in document vetting by 50%, achieving over 90% accuracy in extraction and classification.
- SME Customer Journeys: Automating over 90% of payment reconciliation and projecting liquidity for 45 days.
Vision for Inclusive Finance
Arun Jain, Chairman & Managing Director, emphasized that this launch achieves Boundaryless Banking through multi-lingual, Natural language based AI-First Banking. He noted that this approach democratizes innovation, making advanced banking accessible to every remote customer by embedding compliance into its core DNA, enabling banks to transform cost structures while delivering human-centric, auditable, and resilient AI outcomes at scale.
Source: BSE
