Tata Consultancy Services (TCS) partners with Vodafone Idea (Vi) to transform their business support system (BSS) using an AI-driven platform. The five-year engagement aims to enhance customer experience through automation and personalization. This collaboration leverages TCS’ flagship products, TCS HOBST™ and TCS TwinX™, to drive agility, stability, and seamless integration across customer touchpoints, ultimately improving service delivery and customer interactions.
AI-Powered Customer Experience Platform
Tata Consultancy Services (TCS) deepens its collaboration with Vodafone Idea (Vi) to transform the telecom company’s business support system (BSS) using an AI-driven and future-ready platform. This five-year engagement aims to unlock new capabilities in customer experience through automation, intelligence, and personalization.
Transformation Details
The transformation will utilize TCS’ flagship products: TCS HOBS™ and TCS TwinX™. TCS HOBS will provide the digital backbone for business support systems, ensuring agility and seamless integration. TCS TwinX will enhance service responsiveness and personalize interactions through AI/ML-powered intelligence.
Executive Commentary
Jagbir Singh, Chief Technology Officer, Vodafone Idea Limited, stated that Vi is embarking on a transformative journey to redefine customer experience by modernizing BSS platforms with AI-driven innovation, setting a new standard for digital experiences.
Ujjwal Mathur, President & Country Head – India Business, TCS, highlighted the 15-year relationship with TCS and the commitment to transform customer engagement and operational efficiency for Vodafone Idea using advanced AI capabilities and TCS flagship products.
Vision for India
This partnership advances TCS’ vision of accelerating India’s progress through solutions that are Made in India. TCS aims to fuel innovation, economic growth, and global competitiveness with a strong focus on sustainability, security, and sovereignty.
Source: BSE
