HCLTech, in partnership with Cisco, announced the launch of an enhanced AI-powered Fluid Contact Center solution on February 13, 2026. This solution integrates Cisco’s Webex Contact Center platform with HCLTech’s CCaaS expertise. It is designed to transform customer engagement using AI and GenAI features, offering multilingual virtual agents and enhanced service responsiveness. The collaboration aims to deliver transformative CX outcomes for clients across more than 60 countries.
HCLTech and Cisco Unveil Enhanced Contact Center Platform
On February 13, 2026, HCLTech, a global technology leader, announced the release of an enhanced version of its Fluid Contact Center solution, developed in strategic collaboration with Cisco. This launch focuses on leveraging advanced AI and cloud-enabled capabilities to modernize enterprise customer engagement.
Key Technological Integrations
The solution specifically combines Cisco’s AI-powered and cloud-based Webex Contact Center platform with HCLTech’s deep expertise in Contact Center as a Service (CCaaS) transformation. The goal is to enable enterprises to adopt cutting-edge AI and GenAI-driven features, which are expected to significantly boost service responsiveness and overall operational efficiency.
Specific features highlighted in the solution include multilingual virtual agents, conversational IVR, agent-assist tools, analytics, and proactive monitoring. The platform is built for flexibility, simplifying technology adoption and supporting guided migration to CCaaS.
Executive Commentary on Transformation
Gurpreet Singh Kohli, Executive Vice President and Head of Networks and Contact Center Business Unit at HCLTech, stated that GenAI and cloud-native architectures are redefining exceptional customer experience, moving from reactive to predictive engagement. He emphasized the deep, three-decade partnership with Cisco focused on reshaping customer journeys.
Shannon Leininger, Vice President of Global Partner Sales at Cisco, highlighted the synergy: “By combining Cisco’s AI-powered Webex Contact Center with HCLTech’s AI and GenAI expertise, we are enabling enterprises to deliver smarter, more personalized engagement.”
Strategic Partnership Context
The HCLTech-Cisco strategic relationship spans over 30 years, covering engineering, IT, and customer experience (CX) architectures. This alliance currently supports clients in over 60 countries worldwide.
About HCLTech
HCLTech is a global technology company employing more than 226,300 people across 60 countries. Consolidated revenues for the 12 months ending December 2025 totaled $14.5 billion. The company provides solutions across key verticals including Financial Services, Manufacturing, Healthcare, and Telecom.
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