Eternal Limited, formerly known as Zomato Limited, issued a clarification regarding recent news concerning the launch of an AI-powered hotline. The company confirmed the implementation of this new system, designed to streamline and simplify the onboarding process for delivery partners. Eternal stated that this initiative is considered a routine business process improvement and, therefore, does not necessitate formal disclosure under the SEBI Listing Obligations and Disclosure Requirements Regulations, 2015.
Response to Market Query on News Item
Eternal Limited (formerly Zomato Limited) provided a formal clarification in response to an email inquiry dated February 10, 2026, referencing a news item published on https://www.business-standard.com/. The news item was captioned, “Zomato launches AI-powered hotline to simplify delivery partner onboarding”.
Confirmation of Technology Implementation
The company officially confirmed that it has indeed launched an AI-powered hotline. The stated intent behind this technological enhancement is to make the delivery partner onboarding process significantly more convenient and hassle-free for new partners joining the platform.
Regulatory Stance on Disclosure
Eternal Limited noted that such process improvements are considered part of routine business matters. Consequently, the management believes these initiatives do not warrant specific disclosure under Regulation 30 of the applicable SEBI Listing Obligations and Disclosure Requirements Regulations, 2015.
The communication was signed and certified by Sandhya Sethia, Company Secretary & Compliance Officer, on February 11, 2026.
Source: BSE
