Intellect Design Arena announced a major partnership with DUCA Financial Services Credit Union Ltd. (DUCA) in Canada to overhaul its digital banking ecosystem using Intellect’s eMACH.ai Digital Engagement Platform (DEP). This move will replace DUCA’s legacy infrastructure, enabling hyper-personalized, friction-free banking for its 92,000 members. This follows Intellect’s previous announcement regarding 35 other credit unions adopting the platform by December 2025.
Intellect Partners with DUCA Credit Union for Digital Transformation
Intellect Design Arena Ltd, a global financial technology provider, has secured a significant deal with DUCA Financial Services Credit Union Ltd. (DUCA) in Canada. The partnership focuses on transforming DUCA’s digital banking ecosystem by adopting Intellect’s flagship eMACH.ai Digital Engagement Platform (DEP). This strategic move places DUCA alongside a growing cohort of Canadian credit unions leveraging cutting-edge technology.
This digital upgrade is designed to replace DUCA’s existing legacy infrastructure, promising a seamless and unified experience across both mobile and online channels. DUCA currently serves over 92,000 members and manages 7.5 billion CAD in assets across its 19 Southern Ontario branches. The goal is to solidify DUCA’s position as a member-centric innovation leader.
Key Advantages of the eMACH.ai Adoption
By implementing the eMACH.ai DEP, built on the core eMACH.ai architecture, DUCA gains several critical advantages:
- Low-Risk Migration: A smooth transition from DUCA’s current platform, Forge, to eMACH.ai DEP, ensuring zero operational disruption, supported by Intellect’s dual platform expertise.
- Superior Member Experience: Delivery of an omnichannel banking experience featuring rapid self-onboarding and specialized digital self-service capabilities targeted at Gen-Z for both retail and small business members.
- Scalability and Cost Efficiency: Adoption of a shared multi-tenant SaaS model, facilitating reduced operational costs and scalable growth.
- Future-Proof Capabilities: Access to Intellect’s composable microservices-based platform, including open finance-enabled core banking, lending, and commercial banking modules specifically tailored for the Canadian credit union segment.
Leadership Commentary on the Partnership
Aron Rogers, CTO at DUCA, emphasized the importance of the transition: “Our partnership with Intellect and the adoption of the eMACH.ai DEP platform marks a pivotal milestone in DUCA’s digital transformation.” He noted that the focus on a high-performance, Canada-ready experience ensures technology enables member ambitions, providing the seamless, modern banking experience the community deserves.
Rajesh Saxena, Chief Executive Officer of Intellect Global Consumer Banking, commented on the competitive landscape: “Canadian credit unions operate in a fiercely competitive environment and require true partners rather than just run-of-the-mill technology vendors.” He highlighted that the eMACH.ai DEP platform directly addresses challenges like system fragmentation and slow innovation cycles, granting DUCA the agility to rapidly deploy new features and outpace market demands.
This announcement follows Intellect’s prior update on December 15, 2025, confirming that a total of 35 credit unions had selected the eMACH.ai DEP.
Source: BSE
