Firstsource Solutions Limited has appointed Kumaran Shanmuhan as its Chief Strategy Officer, effective September 15, 2025. This strategic move aims to advance Firstsource’s UnBPO™ vision, focusing on expertise, technology, and outcome-oriented solutions. Shanmuhan will lead the development and execution of the company’s long-term strategic agenda, driving innovation and aligning market trends with business priorities. He brings over two decades of experience in technology and business transformation.
Strategic Leadership Addition
Firstsource Solutions Limited has announced the appointment of Kumaran Shanmuhan as Chief Strategy Officer, effective September 15, 2025. This appointment is a strategic move to advance the company’s UnBPO™ vision, which focuses on expertise, technology, and outcome-oriented solutions.
Shanmuhan’s Role and Responsibilities
In his new role, Kumaran Shanmuhan will lead the development and execution of Firstsource’s long-term strategic agenda. His mandate includes driving alignment between market trends and business priorities, identifying high-impact growth opportunities, and embedding innovation within the organization. He will collaborate with the CEO and executive leadership team to translate strategy into measurable outcomes.
Industry Expertise
Kumaran Shanmuhan brings over two decades of strategic leadership in technology, operations, and business transformation. He has deep expertise in building and scaling consulting, product, platform, and go-to-market functions for SaaS and Al companies. In his previous role at Uniphore, he built and scaled the first Al consulting and industry solutions teams, fueling 70% year-over-year revenue growth.
Vision for the Future
The appointment reflects Firstsource’s strategic intent to lead in a future where relevance, agility, and technology-driven outcomes matter more than scale. Shanmuhan’s leadership will play a critical role in formalizing Firstsource as a trailblazer in reimagining outsourcing.
Source: BSE
