Vodafone Idea Limited (Vi) has received an order regarding service quality standards, leading to a financial disincentive of ₹6,00,000. The issue stems from not meeting benchmarks for Quality of Service parameters in various service areas during April 2025. The company is currently reviewing the order and evaluating its next steps. This development was officially disclosed on January 23, 2026.
Financial Disincentive Imposed
Vodafone Idea Limited (Vi) has been penalized for failing to meet specific service quality benchmarks. This has resulted in a financial disincentive levied against the company.
Details of the Non-Compliance
The core issue revolves around Vodafone Idea’s failure to maintain the required Quality of Service standards. The company did not meet the benchmark for the Quality of Service parameters across different service areas in April 2025. These standards pertain to Access (Wireline and Wireless) and Broadband (Wireline and Wireless) services.
Penalty Amount
As a consequence of the non-compliance, the Telecom Regulatory Authority of India has imposed a financial disincentive of ₹6,00,000 on Vodafone Idea Limited (Vi).
Company’s Response
Vodafone Idea is currently reviewing the order. The management is evaluating the implications and determining the appropriate course of action.
Source: BSE
