Maruti Suzuki India Limited has partnered with Indian Oil Corporation Limited (IOCL) to expand its nationwide service reach. This collaboration will establish vehicle service facilities at IOCL fuel retail outlets, providing customers with routine maintenance, minor repairs, and other services. The aim is to make car care easier and more accessible. This partnership enhances Maruti Suzuki’s service network, which spans 5,780 touchpoints across 2,882 cities.
Partnership Overview
Maruti Suzuki India Limited and Indian Oil Corporation Limited (IOCL) have signed a Memorandum of Understanding (MoU) to establish vehicle service facilities at several IOCL fuel retail outlets. This initiative aims to enhance customer convenience and accessibility to car servicing.
Key Benefits for Customers
Customers will now be able to access routine maintenance, minor repairs, and major services at select IOCL outlets. This partnership seeks to make car care easier and more accessible, leveraging IOCL’s extensive network to expand Maruti Suzuki’s service reach.
Expanding Service Network
This collaboration will strengthen Maruti Suzuki’s service network, which currently spans over 5,780 service touchpoints across 2,882 cities in India. The partnership with IOCL will further extend this reach, providing customers with greater convenience and accessibility.
Executive Statements
Mr. Ram Suresh Akella, Executive Officer (Service), Maruti Suzuki India Limited, stated, “Our goal is to make car servicing as easy and convenient as possible for our customers. By partnering with Indian Oil Corporation Limited, one of India’s most trusted Maharatna enterprises, we will leverage their unmatched reach to take our after-sales service to locations frequently visited by our customers. This collaboration marks a significant step to bring mobility and energy sector together and deliver superior customer care experience. We are committed to enhance accessibility, deliver unmatched convenience, and ensure complete peace of mind in the car ownership journey for our customers.”
Mr. Saumitra P. Srivastava, Director (Marketing), Indian Oil Corporation Limited, said, “Indian Oil is committed to enhancing the customer experience at our fuel stations through value-added services. With a network of over 41,000 fuel stations across the length and breadth of India, we are uniquely positioned to bring essential services closer to the consumer. By partnering with Maruti Suzuki, we are integrating world-class automotive maintenance along with our energy offerings.”
Source: BSE
