Route Mobile has announced the strategic acquisition of Heltar Technologies in July 2026, significantly enhancing its AI-driven customer engagement capabilities. This move strengthens the company’s non-SMS portfolio, including WhatsApp and RCS, and integrates AI-native journey orchestration. The company also reported strong growth in new products, with revenue increasing by 35.8% Q-o-Q and 36.7% Y-o-Y, highlighting its expanding product portfolio and market penetration.
Route Mobile Strengthens AI and Omnichannel Offerings
Route Mobile has completed the acquisition of Heltar Technologies in July 2026, a strategic move designed to bolster its AI-driven customer engagement business. This acquisition expands Route Mobile’s non-SMS portfolio, encompassing capabilities across WhatsApp, RCS, voice, and communication analytics. Furthermore, it integrates AI-native, no-code customer journey orchestration, enhancing offerings for clients in India and international markets.
New Product Revenue Shows Robust Growth
The company also highlighted significant growth in its new products segment. Revenue from new products demonstrated a strong performance, with a 35.8% increase Q-o-Q and a 36.7% increase Y-o-Y. This surge underscores the successful expansion of Route Mobile’s product portfolio and its increasing market traction in newer, high-margin offerings.
Key Financial and Operational Highlights
For H1 FY 26-27, Route Mobile reported revenue of ₹93.4 billion, a 7.4% increase Y-o-Y. Gross profit reached ₹5,044 million, up 6.8% Y-o-Y with a gross profit margin of 21.6%. Adjusted EBITDA stood at ₹2,274 million, and Adjusted PAT was ₹1,511 million. The company also noted a net revenue retention of 105%, indicating deep customer engagement and strong recurring revenues.
Global Expansion and Strategic Partnerships
Route Mobile continues to expand its global CPaaS footprint, particularly in Latin America, with the appointment of a new CEO for its Colombian subsidiary. The company also participated in the Global FinTech Fest 2026, showcasing its omnichannel messaging and digital engagement capabilities. Proximus Global, a Route Mobile entity, received the Carrier Community Global Award 2026 for Best Application Service Provider.
Source: BSE
