Central Bank of India has disclosed a technical glitch in its RTGS outward system that occurred from 15th October to 17th October 2026. The bank has taken immediate steps to investigate and address the issue, including shutting down and isolating affected systems. Leading experts are assisting in the investigation to ascertain the root cause. The bank confirms that no customer has incurred any financial loss due to this incident.
Operational Update on RTGS System
Central Bank of India is providing an update regarding a technical issue that affected its RTGS outward system. The disruption took place over a period of three days, specifically from 15th October 2026 to 17th October 2026. Upon identification of the glitch, the bank initiated immediate action to investigate and respond to the situation. This included the necessary measure of shutting down and isolating the affected systems to prevent further issues.
Investigation and Remediation Efforts
The bank has engaged with leading external experts to provide support for its ongoing investigation into the incident. The primary focus of this investigation is to accurately ascertain the root cause of the technical glitch. Alongside the investigation, the bank is undertaking necessary corrective measures to ensure the robustness and reliability of its systems. A thorough analysis is underway to identify the underlying reasons for the malfunction and implement preventive strategies.
Customer Impact and Assurance
Central Bank of India wishes to assure its stakeholders that, despite the observed technical issue, no customer has suffered any financial loss as a direct consequence of this incident. The bank is committed to maintaining the security and integrity of its services and ensuring a seamless banking experience for all its customers. This disclosure is made in accordance with regulatory requirements to keep investors and the public informed about significant operational matters.
Source: BSE
