Hexaware Technologies has launched its new ‘Zero Friction Enterprise’ delivery framework designed to eliminate operational and technological resistance that hinders enterprise performance. This initiative aims to help organizations achieve greater speed, clarity, and control in their digital transformation journey by addressing modernization, cybersecurity, engineering, operations, and quality as a unified system. The framework is supported by Hexaware’s AI delivery layer, Zerovity™, and is now available to clients worldwide.
Hexaware Unveils “Zero Friction Enterprise” Framework
Hexaware Technologies, a global IT solutions and services provider, has officially introduced the “Zero Friction Enterprise” delivery framework. This innovative framework is engineered to address and eliminate the operational and technological resistance that commonly impedes performance across an entire enterprise estate. The launch, announced on August 17, 2026, signifies Hexaware’s commitment to enhancing client efficiency and accelerating their progress toward digital transformation goals.
Addressing Enterprise Constraints
The ‘Zero Friction Enterprise’ framework is designed to tackle common issues such as aging code, security vulnerabilities, delayed deliveries, operational noise, and complex software dependencies. By treating the enterprise estate as a single, connected system, Hexaware aims to provide clients with greater speed, clarity, and control. This approach unites Hexaware’s capabilities in modernization, cybersecurity, engineering, operations, quality, and enterprise software.
Pillars of the Framework
The framework is built upon several key pillars:
- Zero Vulnerability: Implementing zero-trust, identity-first cybersecurity.
- Zero Tech Debt: Accelerating change through modernization.
- Zero Backlog: Utilizing AI-native engineering for streamlined development.
- Zero Defects: Employing AI-led quality engineering to minimize rework.
- Zero Tickets: Leveraging AI-led operations for proactive incident resolution.
- Zero License: Enabling enterprises to own more business logic and reduce software dependency.
Underpinning these pillars is Infinite Trust, a foundational layer for data readiness, security, and governance, ensuring AI operates securely and responsibly at scale.
Zerovity™: The AI-Powered Engine
Hexaware’s AI-led delivery model is anchored by Zerovity™, its proprietary AI delivery layer. Zerovity™ provides governed coordination across the enterprise estate, facilitating everything from migration and modernization to agentic software development, AIOps, and cloud operations. This creates a unified command center, enabling clients to gain intelligent insights and apply improvements across their systems more effectively.
“AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows,” said Siddharth Dhar, President & Global Head, Digital IT Operations & AI, Hexaware. “With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system.”
Company Information
Hexaware Technologies Limited is a global technology and business process services company focused on empowering enterprises to achieve digital transformation at scale. The company operates globally and emphasizes creating positive experiences through its people and technology.
Source: BSE
