Tata Consultancy Services (TCS) has expanded its partnership with Morrisons, a major UK supermarket chain, to enhance customer experience. The five-year partnership will focus on accelerating Morrisons’ digital transformation by aligning key business functions and increasing efficiency. TCS will also establish an automation factory and Business Intelligent Command Centre (BICC) to enable data-driven decision-making and improve service outcomes. This collaboration aims to deliver innovative solutions and superior service quality to Morrisons’ customers.
Driving Digital Transformation at Morrisons
Tata Consultancy Services (TCS) and Morrisons have announced an expansion of their decade-long partnership. The aim is to accelerate Morrisons’ digital transformation. Through this five-year collaboration, TCS will help align operations across essential business functions, including retail, e-commerce, and marketing. The effort intends to increase efficiency and accelerate Morrisons’ overall digital advancement.
Key Partnership Objectives
The primary focus of this engagement is to support Morrisons in achieving its strategic priorities. These objectives include enhancing operational efficiency, transforming the loyalty program, improving customer experiences, and capturing a larger market share. TCS will provide end-to-end engineering services, modernize legacy platforms, and embed AI-powered solutions to improve service outcomes.
Automation and Intelligent Command Center
TCS will establish an automation factory and a Business Intelligent Command Centre (BICC). This initiative will enable a 360-degree operational view and proactive issue resolution, and more data-driven decision-making. The goal is to reduce service disruptions, minimize manual interventions, decrease response times, and deliver consistent, engaging shopping experiences.
Comments on the Partnership
Stuart O’Hara, Director of IT Operations at Morrisons, stated that TCS has consistently demonstrated expertise, technical capability, and a collaborative approach. Shekar Krishnan, Head of Retail – UK at TCS, noted that this expanded partnership underscores the strong relationship built with Morrisons. He emphasized TCS’s commitment to driving large-scale transformation across digital, marketing, and customer engagement.
Vendor Consolidation
With this initiative, Morrisons has been able to consolidate its vendor base and improve synergy across business areas.
Source: BSE